Independent Harley-Davidson specialist in Kent UK

WARRANTY POLICY

Used and/or Damaged Parts:
Any part which, in our opinion or that of our supplier that shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

Return Shipping:
Will be paid by us for parts incorrectly supplied by us or our suppliers, parts incorrectly ordered by the customer must be returned with shipping pre-paid. Shipping if billed to us will be deducted from any credit or refund. We reserve the right to charge a restocking fee of 20% or refuse any exceptions.

Helmets:
All our helmets meet current regulations as detailed by their manufacturers unless clearly specified. Sizing can be difficult and we recommend helmets are tried before purchase.

Under no circumstances can we accept for return or refund helmets that have left our premises.

Exhaust Pipes and Mufflers:
There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburettor jetting, overheating, and so forth, and is not caused by any manufacturing warranty. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks:
A propriety gas tank sealer must be used together with final pressure testing to ensure full sealing of new gas tanks. Gas Tanks are supplied in an unfinished state to allow for further fabrication prior to preparation for painting. Testing and sealing must be carried out in order to eliminate potential problems. Any warranty claim regarding Gas Tanks must be made prior to any subsequent work being carried out.

Seats/Saddlebags:
Seats, once fitted, cannot be returned. Returned items must be in new condition with no evidence of wear or mount marks, so please be careful before mounting your new seat or saddlebag to check fitment.

Chrome:
This is a metallic process that will wear and discolour if not properly taken care of. Chrome plating with manufacturing faults will be considered for return within 7 days of purchase.

Engine Parts:
The manufacturers warranty applies to all engine, transmission and primary parts.

Electrical Parts or Ignition Components:
These cannot be re-funded once used but will be replaced if defective once inspected and tested by the manufacturer.

Special Offers & used parts:
There are no returns allowed on these items

Parts orders:
Parts orders placed by phone or in our shop will require a 50% deposit. Parts ordered online will require full payment at time of order.

Motors and bike kits require 50% deposit at time of order and full payment is taken when the item is shipped to us.

A 20% cancellation fee will be deducted for orders cancelled after the order is placed with the supplier

Special orders that are cancelled and have been shipped or received by us carry a 30% cancellation fee.

WARRANTY & LIABILITY LIMITATIONS

Motorcycles can be dangerous and GRIZZLYS Custom Bikes Ltd has no control over the usage of part supplied and expects their customers to exercise good judgment as to the proper selection, installation, use and maintenance of any part ordered and supplied by GRIZZLYS Custom Bikes Ltd.

GRIZZLYS Custom Bikes Ltd assumes no responsibility for damage or injury of any kind due to misuse or improper application of any part in any way by any person and shall not be liable for any indirect or consequential damages whatsoever. All information contained on this web site and links attached are for reference only.

Unless specified and clearly stated on the product invoice, GRIZZLYS Custom Bikes Ltd makes no representations or warranties as to any of the products distributed by us, expressed or implied, including without limitation any warranties of merchantability or fitness for a particular purpose.

All matters shall be interpreted under UK law. All merchandise distributed by GRIZZLYS Custom Bikes Ltd is guaranteed against defects in material and workmanship only.

Replacement will be limited to parts only and does not include labour claims of any type. If the manufacturer has a written warranty, it will be included with the item you purchased. The manufacturer shall be solely responsible for any damage to person or property arising from design and manufacture and testing of its products and we accept no liability for such damages. We shall not be liable for any consequential damages.

To the best of our knowledge, all of the application information, technical information and photos contained within printed material distributed by us, and on our web site, are accurate as of 01.12.2007

Much of the technical content within our web is freely available on the World Wide Web and from knowledgeable enthusiasts who are willing to share their expertise with others.

We fully acknowledge and thank most sincerely everyone who has helped and given their permission to use such material including; W&W, CCE , MCS, Zodiac, Kuryakyn, Vance and Hines, Progressive Suspension, Drag Specialties, HELD Biker fashion, Davida, ROOF & many more suppliers and not forgetting those excellent publications BSH, 100% Biker, V-Twin, Freeway, Hot Bike and Free Biker.
The entire content of our web site is copyright of GRIZZLYS Custom Bikes Ltd. All photographs, sketches and text appearing in our catalogues, price lists and literature distributed by us are used by kind permission of their respective copyright holders. All rights reserved

DISCLAIMER

All products we offer for sale are intended and sold for aftermarket use only with the exception of service items and oem replacement parts. All new parts listed on our web site and within catalogues distributed by us are from independent aftermarket sources unless clearly specified as being from the OEM.

These products may have part numbers and brand names inserted for reference and are intended for identification only. Most of the products listed in our suppliers catalogues are aftermarket products and are not necessarily endorsed or recommended by the OEM. Parts illustrated in literature distributed by us were not manufactured by the original equipment manufacturer or under their supervision or control, except where clearly stated.

All brand names or registered trademarks used are the property of their respective holders and used for illustration purposes only. Part numbers and corresponding printed matter relating to Harley-Davidson® Inc reference numbers or descriptions are not intended to imply that any of these parts are Harley-Davidson® original equipment or endorsed by Harley-Davidson® Inc, except where clearly stated.

The words and/or descriptions, HD®, H-D®, Harley-Davidson®, Harley®,

Evolution®, Fat Boy®, Softail®, Road King®, Roadster®, Softail®, Softail® Deuce™, Sportster®, Springer®, Bad Boy®, Electra Glide®, Heritage® Heritage® Springer®, Hugger®, Dyna Glide®, Sport Glide®, Ultra Classic™, Wide Glide®, Night Train®, Road Glide®, Sturgis®, Super Glide®, Low Rider, Convertible, Duo Glide®, Tour Glide®, Hydra Glide® and VROD™, are registered trademarks of Harley-Davidson®, Inc., of Milwaukee, U.S.A.

The following model designations for Harley-Davidson® motorcycles EL, FL, FLH, FLHR, FLHRCI, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I, FLHTCUI, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLSTS, FLSTSC/I, FLT, FLTC, FLTC Ultra Classic, FLTCU, FLTR, FLTRI, FLTRSEI, FX, FXB, FXD, FXDB, FXDC, FXDG, FXDL, FXDS-CON, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRP, FXRS, FXRS-CON, FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTB, FXSTC, FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, K, KH, VROD™, VRSCA, VRSCB, WL, WLA, XL, XL1100, XL1200, XL1200C, XL1200R, XL1200S, XL883, XL883C, XL883R, XLCH, XLCR, XLH, XLH1100, XLH1200, XLH1200, XLH1200S, XLH883, XLR, XLS, XLS, XLT, XLX, XLX, XR1000 are used for reference only. Their connections to Harley-Davidson® factory part numbers, as well as any printed matter, are not intended to imply that any of these parts are Harley-Davidson® original equipment or manufactured by Harley-Davidson® Motor Company except where clearly stated.

No part of this web site or its listed parts may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Grizzlys Custom Bikes Ltd.

OUR PRICES


All prices and descriptions contained in our web site, catalogues, price lists and literature distributed by us or displayed in our shop are subject to change without notice.

Suggested retail prices listed in distributor catalogues may vary; items can be withdrawn from sale at any time.

Current prices will be quoted at the time of order; we cannot however be responsible for changes to prices for which we have not been notified of at the time of order.

We cannot control price changes by our distributors, but we will not charge you the increased price without notifying you first.

We do not load our prices and offer “free” delivery.

We are not responsible for any typographical errors within this web site or catalogues and literature distributed by us.

We reserve the right to substitute products for comparable items from alternative suppliers where necessary, as items may be withdrawn from sale without our knowledge by suppliers. A full refund is available if this is not acceptable to the customer.

All orders are subject to VAT at the current rate of 20% except where clearly stated.

Orders from outside the UK will be charged at the standard UK rate of VAT unless a valid local tax registration and commerce certificate number is provided for the country of destination.

We promise to do our utmost to give you good prices, good parts and most of all good SERVICE.

Registered Office: Unit 18, Highfield Industrial Estate, Bradley Road, Folkestone, Kent CT19 6DD

Company Registration Number: 07322004