Independent Harley-Davidson specialist in Kent UK

RETURNS POLICY

We want you to be satisfied, so call us first if you have a question.

If you are returning an item because; it is damaged, defective or there is an error on our part we are happy to replace it or refund you in full subject to the item being returned in accordance with our conditions.

You must advise us of any discrepancies immediately upon receipt, and return the goods in the original packaging with a copy of the original sales receipt.

We cannot accept returns of; Helmets, electrical goods, special order parts, special offer parts, clearance parts, previously used items and items made especially for you.

Refunds will be made by the same method for which the goods were paid for by you.

Returns must be made within 7 days of invoice, shipping fees are not refundable.

Returns must be in re-sellable or like-new condition and will be subject to a 20% restocking fee. See our special warranty notes on exhaust systems and gas tanks.

Return carriage will not be refunded unless it is our error.

Cancelled orders
Goods ordered or made especially for you cannot be cancelled and must be paid in full.

No charge will be made against items cancelled prior to shipping that can be re-sold, special order items are subject to a 20% cancellation fee..

How to Return an Order
When shipping items back to us, wrap the item, place it in a sturdy box and secure with packaging tape.

Do not leave the part loose in the package. Parts received scratched or damaged, or damaged due to inadequate packaging will not be accepted for return.

All returns should be sent pre-paid, we do not accept Cash-on-Delivery returns. We can arrange our courier to collect your parcel, the cost of return shipping will be deducted from your credit or refund.

We reserve the right to charge a restocking fee of up to 30% or refuse any exceptions as detailed in these listings.

Important - Insure all returned parts for the full value to protect you against loss.

All returns must be sent back to the following address:

Returns Department
GRIZZLYS Custom Bikes,
Unit 18,
Highfield Industrial Estate,
Bradley Road,
Folkestone,
Kent
CT19 6DD