If you place an online order we request information from you, you must provide contact information such as name, email, and delivery address, this information is used for billing purposes and to enable us to handle your order quickly and efficiently. If there are questions regarding your order we will use this information to contact you. Information such as credit card number, expiry date etc is also collected and is stored using a secure encryption process.

Any contact information we receive from you is securely stored by us and we do not pass information onto a third party. With exception for the purpose of obtaining payment from your credit card company, and to deliver your parcel it is necessary for us to pass onto the courier company your name and address and contact phone number. The companies we deal with do not share, store retain or use personally identifiable information for any secondary purposes or pass this information onto a third party.

GRIZZLYS Custom Bikes is the sole owner of this site and collects the email addresses of those who we communicate with and those who communicate with us via email, unless preferred not to by the customer. The information we collect is used for internal use only.

Your contact information is used to get in touch with you should we have questions regarding your order or notify you of the status of your order. Any financial information we collect is used ONLY to bill you for products you purchase. We do not pass on any information or make our database available to third parties.

We may update our customers from time to time by e-mail with information about new products and events that we believe will be of interest to them. If you do not want to receive any offers and/or information in this way please let us know by contacting us and we will ensure your name is removed from the list.

When you visit this web site, we collect information about your visit. We collect your IP address, browser type, domain name, where in our site you visit, and the length of time of your visit. We assign you a unique internal identifier to help keep track of your future visits. Any such information is for our internal use only. By collecting this information we can bring you a better service.

Our site server uses Cookies to do this. A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. We have no third-party cookies on our website, nor do we share the information recorded in them with anyone else.

Our site server also uses Log Files: This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Credit Card Security, All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. Once we have processed your order the details are erased completely.

Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, current judicial proceeding, a court order or legal process served on our Web site.

If you have questions or concerns regarding this statement, please contact us.